elotto Privacy Policy — how your personal data is collected, used, and protected
At elotto, the privacy of every player in the Philippines is a core priority. This Privacy Policy explains in clear terms what information we collect when you use our platform, why we collect it, how it is stored and secured, and what rights you have over your data. Please read this document in full before registering an account or using any elotto service.
1. Information We Collect
When you create and use your elotto account, we collect several categories of personal information to provide you with a safe, personalised, and fully functional gaming experience. The primary category is account information, which includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We collect this information at the point of registration to verify your identity, confirm your eligibility, and comply with our legal obligations as an online gaming platform. We also collect financial information related to your transactions on elotto, including deposit amounts, withdrawal requests, and the payment channels you use — all denominated in Philippine Peso (PHP). Additionally, we may collect a copy of a government-issued identification document if you are required to complete identity verification, and we store this data with strict access controls in place.
Beyond account details, elotto automatically collects technical and usage data each time you interact with the platform. This includes your device type and model, operating system version, browser type, screen resolution, IP address, and the country and approximate region from which you are accessing the platform. We also record session activity such as the pages you visit, the games you play, the duration of your sessions, and any errors or crashes encountered. This data helps us optimise platform performance, personalise your experience, detect fraudulent or suspicious behaviour, and fulfil our security and regulatory obligations. We do not use this technical data to identify you personally in day-to-day operations, but it may be linked to your account record when required for security or compliance investigations.
2. How We Use Your Information
elotto uses the personal information we collect for a defined set of purposes, all of which are directly connected to providing and improving our services to players in the Philippines. The primary purpose is to operate your account — this includes processing registrations, verifying your identity, facilitating deposits and withdrawals in PHP, and enabling you to access all games and features on the platform. We also use your data to enforce our Terms and Conditions, including age verification, responsible gaming checks, and fraud prevention measures that protect both our players and the integrity of the platform.
Beyond day-to-day account management, we may use your contact information to send you service-related communications such as account confirmations, security alerts, transaction receipts, and important policy updates. Where you have given your explicit consent, we may also send you promotional messages about new games, limited-time offers, or features that may interest you — and you can opt out of these at any time through your account settings or by contacting our support team. We use aggregated, anonymised usage data to improve our platform, troubleshoot technical issues, and plan new features. We do not use your personal data to make automated decisions that produce legal or similarly significant effects without appropriate human oversight.
3. Cookies and Tracking Technologies
elotto uses cookies and similar tracking technologies to make the platform work correctly and to deliver a better experience for players in the Philippines. Cookies are small text files placed on your device when you visit our website or open our mobile application; they allow us to recognise your device on return visits, maintain your login session, and remember your preferences such as language settings and game history. Some cookies are strictly necessary for the platform to function — without them, core features like account login, game loading, and secure payment processing would not work. We do not use strictly necessary cookies for marketing purposes, and they cannot be disabled without impairing your access to the platform.
In addition to strictly necessary cookies, elotto uses analytical cookies that help us understand how players interact with the platform — which sections are visited most often, where users encounter difficulties, and how game sessions are structured. This information is processed in aggregated form and is not used to identify individual users. We may also use functionality cookies that remember choices you have made, such as preferred game categories or notification settings, to personalise your experience. If you prefer to limit cookie use, you can adjust your browser settings to block or delete cookies; however, please be aware that doing so may affect the availability of certain platform features. A full breakdown of cookie categories and their retention periods is available on request by contacting our support team.
4. Data Storage and Security
elotto stores your personal data on secure servers that are protected by industry-standard technical and organisational security measures. All data transmitted between your device and the elotto platform is encrypted using Transport Layer Security (TLS) protocols, ensuring that sensitive information such as your login credentials, payment details, and personal records cannot be intercepted during transmission. Access to stored personal data is restricted to authorised personnel only, and all staff with access to player data are bound by strict confidentiality obligations. We conduct regular security reviews, vulnerability assessments, and access audits to maintain the integrity of our data storage environment.
Your personal data is retained for as long as your account remains active and for a reasonable period thereafter, as required by applicable law, regulatory obligations, or legitimate business purposes such as resolving disputes and maintaining transaction records. When data is no longer required for any of these purposes, it is securely deleted or anonymised in accordance with our internal data retention schedule. In the unlikely event of a data security incident that may affect your personal information, elotto will notify affected users and, where required, the relevant regulatory authorities within the timeframes prescribed by applicable law. If you have concerns about the security of your account at any time, please contact our support team immediately using the details found in the FAQ section.
5. Sharing Data with Third Parties
elotto does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. However, in order to deliver a complete and fully functional service to players in the Philippines, we work with a limited number of trusted third-party service providers. These include payment processors who handle PHP deposits and withdrawals on our platform, identity verification services that support our age and KYC checks, game content providers who supply the software behind our slot, live casino, and bingo titles, and technical infrastructure partners who help us maintain platform uptime and security.
Each third-party service provider we engage is required to process your personal data strictly in accordance with our instructions and applicable data protection obligations — they are not permitted to use your data for any purpose beyond the specific service they provide to elotto. We may also share your information with regulatory bodies, law enforcement agencies, or other authorities if we are legally required to do so, or if we reasonably believe that disclosure is necessary to prevent fraud, protect the safety of our users, or comply with a valid legal process. In the event of a business merger, acquisition, or transfer of assets, your personal data may be transferred as part of that transaction, subject to the same level of protection described in this Privacy Policy. We will notify you of any such change via email or a prominent notice on the platform.
6. Your Rights Over Your Personal Data
As a player on elotto, you have a number of rights in relation to the personal data we hold about you. The right of access allows you to request a copy of the personal information we hold on your account at any time, so you can review what data has been collected and how it is being used. If any of your personal information is inaccurate or out of date, you have the right to request that it be corrected promptly — you can update basic account details directly through your account settings, or contact our support team for changes that cannot be made self-service.
You also have the right to request the deletion of your personal data in circumstances where it is no longer necessary for us to retain it, subject to any overriding legal or regulatory obligations we may have. Where we process your data based on your consent — such as for receiving promotional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Additionally, you may have the right to object to or restrict certain types of processing, or to request that your data be provided in a portable format for transfer to another service. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page or visit our FAQ page for guidance on the process. We aim to respond to all data rights requests within a reasonable timeframe in accordance with applicable law.
7. Protection of Minors
elotto is strictly an adults-only platform and does not knowingly collect personal data from individuals under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts, and we reserve the right to request supporting documentation at any time to confirm a player's date of birth. If we become aware that a user under the age of 18 has registered an account or provided personal data without appropriate parental or guardian authorisation, we will take immediate steps to close the account, delete the associated personal data, and, where applicable, return any deposited funds in accordance with our policies and regulatory requirements.
We strongly encourage parents and guardians in the Philippines to take an active role in monitoring their children's online activity and to make use of available parental control tools and content filtering software. If you believe that a minor has registered on elotto or that personal data belonging to a minor is being held by us, please contact our support team without delay using the contact details provided in the footer below. We treat all such reports as urgent and will investigate and act on them as quickly as possible. For more information about responsible gaming tools available to account holders, please visit our Responsible Gaming page.
8. Updates to This Privacy Policy
elotto may update this Privacy Policy from time to time to reflect changes in our data practices, new platform features, evolving regulatory requirements in the Philippines, or developments in applicable privacy law. When material changes are made to this policy, we will update the "Last updated" date shown at the top of this page and, where reasonably practicable, provide notice to registered players via an on-platform notification or by email to the address on file. We encourage you to review this Privacy Policy periodically so that you remain informed about how we collect, use, and protect your personal information.
Your continued use of the elotto platform after the effective date of any revised Privacy Policy constitutes your acceptance of those changes. If you do not agree with an updated version of this policy, you should stop using the platform and contact us to discuss your options, including account closure. Previous versions of the Privacy Policy are not published publicly but may be made available on request in connection with a formal inquiry or dispute. If you have any questions about this Privacy Policy, about how your data is handled, or about exercising any of the rights described above, please refer to our FAQ page or contact our support team at the email address listed in the footer. We are committed to responding to all privacy-related inquiries promptly and transparently.
Have questions about your data?
Our FAQ page covers the most common privacy questions from players across the Philippines. You can also reach the elotto support team directly at the email address shown in the footer below. Ready to experience the platform with full confidence in how your data is handled? Create your free account today and enjoy all that elotto has to offer.